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At MirayaSutra, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return or refund. Please contact us within 7 days of receiving your order to initiate the process. Returned products must be unused, in original packaging, and in resalable condition.
We do not accept returns for items purchased on sale or promotional offers unless they are damaged or defective.
To request a return, please email us at [your email address] with your order number, details of the issue, and supporting photos if applicable. We will review your request and provide instructions for returning the product. Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable.
MirayaSutra is not responsible for products lost or damaged during the return shipping process. We recommend using a trackable shipping service and retaining proof of postage. Refunds will not be issued for returned products that are used, damaged, or missing original packaging.
By initiating a return, you agree to indemnify and hold harmless MirayaSutra, its employees, and partners from any claims, losses, or liabilities resulting from incorrect handling of the returned product or failure to follow our Returns & Refunds Policy.